International Decision Systems, Inc. and its subsidiaries and affiliates (“IDS” or “we”) wish to provide you with transparency and accountability on how IDS collects and uses your personal information and how you can affect IDS’ handling of your personal information.
International Decision Systems, Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. We are committed to treating all personal data received from members of the European Union (EU), in reliance on the Privacy Shield Framework, and in compliance with the Framework’s applicable principles. To learn more about the Privacy Shield Framework, please visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/. To view IDS’s certification, please visit https://www.privacyshield.gov/list.
Support and Services
IDS provides end-to-end, full lifecycle software solutions for software for financial institutions and equipment leasing companies. When IDS collects personal information to provide support or services, it does so as a data processor on behalf of another company that is acting as a data controller. Specifically, in order to provide product support and services, it is necessary for businesses that are IDS customers to share information with IDS’ support team to allow IDS to diagnose the reported issue. IDS does not solicit end-user personal information from our customers. However, in some cases, a customer will include personal information of the customer’s end-users.
IDS has no direct relationship with the individuals whose personal data it processes. IDS does not own the information that is submitted to it. IDS uses the personal information only in ways compatible with the purpose for which it was uploaded by the other company, to provide support and services.
IDS collects personal data in the recruitment and hiring process for the specific purpose for which the information was collected, to evaluate candidates, contact you regarding the opportunity. As such, IDS is a data controller when it collects data for this purpose. If you communicate with IDS by email or otherwise, complete online forms or surveys, or otherwise interact with or use the features on the application site, any information provided in such communications may be collected by IDS.
At some IDS sites, we ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites. IDS acts as a data controller when it collects information for this purpose.
We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with IDS sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses.
When you receive newsletters or promotional e-mails from IDS, we may use web beacons, customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information.
IDS uses this information to market its products and services to current and prospective customers that are businesses and to improve the web experience for visitors.
To enable or support us in providing services, we may share your information, including personal information, within our corporate group of companies that are related by common ownership or control.
IDS may provide your personal information to companies that provide services to help us with our business activities. IDS may share personal information with third party partners a) to provide support; b) for the purposes of evaluating and hiring prospective employment candidates; or c) for the purpose of marketing, including pursuant to the administration and operation of the IDS website.
These companies are authorized to use your personal information only as necessary to provide these services to IDS. IDS is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently, transfers to a third party acting as an agent on its behalf. IDS complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.
IDS is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). IDS may be required to disclose personal information in response to lawful requests by the FTC and other public authorities, including to meet national security and/or law enforcement requirements. In addition, IDS may share information as required by law, such as to comply with a subpoena, legal proceedings, or similar legal process or when IDS has reason to believe that disclosure is necessary to protect our rights, your safety and the safety of others or to investigate fraud.
Upon request, IDS will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information.
IDS takes steps to make sure that the personal information it uses is correct. We will allow data subjects reasonable access to personal data and sensitive data about themselves during normal working hours and upon reasonable request, and will be allowed to update, delete and/or correct any inaccurate information by emailing our Legal department, contact information below. IDS will respond to your request to access within 45 days.
If IDS has obtained your personal information through our customer using IDS support services, to request correction or deletion of personal information, a data subject should directly contact the customer (data controller). If you are an end-user of one of our customers, and would no longer like to have your information sent to IDS, please contact the customer that you interact with directly. If our customer requests IDS to remove personal data, we will respond to the request within 45 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for disaster recovery purposes.
Our site links to other websites whose privacy practices may differ from those of IDS. If you submit personal information on any of those sites, your information is governed by their privacy policies.
In compliance with the Privacy Shield Principles, IDS commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield Policy should first contact IDS at firstname.lastname@example.org.
IDS has further committed to refer unresolved Privacy Shield complaints to The American Arbitration Association (AAA), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgement of your complaint from us, or we have not addresses your complaint to your satisfaction, please contact or visit http://go.adr.org/privacyshield.html for more information or to file a complaint. The services of the AAA are provided at no cost to you.
IDS has further committed to cooperate with EU data protection authorities (DPAs) panel with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.
EU individuals may have the option to select binding arbitration under the Privacy Shield Panel for the resolution of your complaint under certain circumstances. For further information, please see the Privacy Shield website at https://www.privacyshield.gov.
Questions or concerns about how IDS handles personal data should be directed to the General Counsel:
220 South Sixth Street, Suite 700
Minneapolis, MN 55402
Direct: +1 612-851-3400
May 4, 2018
© 2018 International Decision Systems. All rights reserved.