Dealing With The COVID-19 Crisis

Resources for IDS customers facing new challenges

IDS believes the services lessors provide are essential drivers for the global economy. You enable organizations to buy and sell the assets that are required to keep the world moving. IDS wants to do its part to keep you moving, as well. We know the global coronavirus pandemic creates challenges for both you and your customers. We are rapidly creating, testing and deploying new product features that directly address those challenges.

In addition, we recently launched the IDScloud Portfolio Risk Visualizer available to all IDS customers at no charge. The interactive map provides 24 x 7 visibility for the assets in your portfolio. Locations of each asset is overlaid with Johns Hopkins COVID-19 and US Census Bureau data that tracks the spread of the pandemic in real time.

Below you will find a list of questions that will help guide you to some of the IDS solutions that are available now. We will keep you informed as we add new features to this list.

We deliver a rental extension on a single contract in addition to new functionality that will extend terms for multiple contracts, including rent and miscellaneous fees.

For IDS InfoLease 9 and InfoLease 10 self-help tips, visit the IDS Customer Support Portal (Useful Documents Section). For extending terms on multiple contracts, please complete the form below.

In InfoLease 10.4 and above releases, simply update the “Monthly Late Charge Begin Date”  to a future date by leveraging the IL10 Mass Update Utility functionality to prevent late charge accruals.

For IDS InfoLease 10.4 and higher see self-help tip ‘Mass Update Utility’ by visiting the IDS Customer Support Portal (Useful Documents Section).

For InfoLease 9 and InfoLeaase 10 releases prior to 10.4, please complete the form below, and we will be happy to assist you in updating the late charge begin date by contract.

We deliver automated non-accrual, contract specific non-accrual and non-accrual at a customer level. 

For IDS InfoLease 9 and InfoLease 10 self-help tips, visit the IDS Customer Support Portal (Useful Documents Section)

We deliver contract level status coding that will indicate whether to stop income recognition, charge adjustments or invoicing processes.   

For IDS InfoLease 9 and InfoLease 10 self-help tips, visit the IDS Customer Support Portal

We deliver an automated utility that will waive late charges or miscellaneous fees for multiple contracts.

Please complete the form below. We’re happy to assist you in waiving late charges or miscellaneous fees for multiple contracts.

We offer a variety of technology resources for our customers. Submit the form below, and we’ll get you information specific to your version of InfoLease.

Please complete the form below. We’re happy to assist you with your temporary user capacity to support your higher volumes.