Support & Customer Self-Service

Resources to Maximize Your Success

We designed our asset finance technology to deliver actionable insights and cost-saving automation to operations of all sizes. But just as important, we want it to be simple to use. The Customer Support System offers tips, guides and tutorial videos to help maximize the advantages that come with our best-in-class asset finance software.

Tutorials Include:

  • Submitting, tracking and updating support cases
  • Searching the knowledge database
  • Reviewing or downloading product documentation
  • Downloading new software releases

Watch these videos to learn how to perform common tasks in the Customer Support System.

Logging in for the first time

Submitting a request

Reporting an incident

If you do not have a login for the site, please contact the IDS support team. Our global customer support team is available to
help answer your questions and resolve any issues in a timely manner.

ids-global-offices

UNITED STATES

Support Hours: 7:30am – 5:00pm (CST)
Phone (including after-hours): +1.612.851.3201
Fax: +1.612.851.3205

AUSTRALIA

Support Hours: 8:30am – 5:30pm (+10 GMT)
Phone: +61.(0)2.9247.9166
Fax: +61.(0)2.9247.9212
After-Hours Support: +61.(0)4.3148.9233

ASIA

Support Hours: 9am – 6pm (+8 GMT)
Phone: +65.6333.9866
After-Hours Support: +65.9818.5120

UNITED KINGDOM

Support Hours: 9am – 5:30pm (GMT)
Phone (including after-hours): +44.1256.302153